Under the Sale of Goods Act, you entered into a contract with the retailer when you purchased the goods. You have a legal right to a refund, repair or replacement from the retailer if the goods do not match the description, are not of satisfactory quality or are not fit for purpose. You do not have a legal right to a refund, repair or replacement if you have accidentally damaged the product, misused it and caused a fault (i.e. application error), tried to repair it or if you knew it was faulty when you bought it. Any claims for consequential loss will only be considered upon receipt of all roll labels, samples showing the fault and a thorough investigation of the complaint. Claims for consequential loss do not normally cover distress, inconvenience or disappointment.
What if I have a complaint?
