Any faults in wallcoverings will be apparent either before hanging or during hanging. Arthouse makes every effort to ensure that our wallcoverings are perfect but variations in the production process do sometimes occur.
Before hanging check that the rolls are undamaged and that they are all the same batch number. Check the design and colour match both edge to edge and roll to roll. Please retain all roll labels until decorating is complete and you are satisfied with the outcome. We will need these in the event of a complaint.
The person decorating should inspect the paper after hanging 3 lengths to check for any faults or defects. The decision to continue decorating is then their responsibility. Arthouse cannot be held liable for consequential loss (e.g. decorator’s costs) in respect of defects apparent prior to hanging. No claims for more than 1 roll (3 lengths) can be allowed for defects which were visible at the time of hanging. Some faults, like shade variation, may be notified prior to hanging but are enhanced when the paper has been pasted. If a fault is found, then no more wallpaper should be hung on the wall. Please return any defective rolls and all the labels back to the retailer where the rolls were purchased. The retailer will return the labels and samples of the defect back to Arthouse. The complaint will be investigated, and the product tested, if necessary.